Ordering 

 
CUSTOMER SERVICE

1.212.354.8848   
info@laltanyc.com

10:30 am – 6 pm, Tuesday through Friday

Ordering/Making a Purchase
How do I order or make a purchase?

We accept orders by phone or in person. Accepted forms of payment include:

  • Credit cards* (Visa, MasterCard, Discover, and American Express)
  • Check
  • Bank transfers (Subject to a $35 fee)

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*Please complete the Credit Card Authorization Form and return to us.    Download Form

Note: If the issuer of the credit/debit card rejects authorization of payment to LALTA LLC, we will not be held liable for any delay or non-delivery.

Do you charge sales tax? 

LALTA does not charge sales tax for orders delivered in the United States, with the exception of deliveries in the state of New York, in which applicable sales tax will be added to the order amount.

How do I check the status of my order?

We send the tracking number when your order is processed, and you can always call or email us to inquire about order status or additional information.

Do you accept international orders?

Yes. Please see further details in our International Shipping section.

Can I ship to an address other than my billing address?

Yes, but we may require further information or address verification for your security. Additionally, please note that we require signature upon delivery to further protect your purchase. We do not accept responsibility for items lost or stolen in transit.

Can I request a custom item?

Yes. Please refer to the Custom Requests section below for more information.

Shipping
 
Domestic shipping

LALTA ships with Fed Ex LALTA exclusively uses FedEx for shipping of all orders unless otherwise requested. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. A signature is required upon delivery. You may provide your own FedEx account number.

Once we have shipped your order, you will receive an email update with shipping details and a FedEx tracking number. You may follow the link in the email to check the estimated arrival of your order. In the event of a delay, we will promptly notify you with an updated time frame. LALTA cannot be held liable for unanticipated delays in production, shipping or address verification.

Note: Your order will only be shipped once payment and delivery details have been approved.

International shipping

We love to work with international clients. For shipping to international addresses, please contact us for a shipping quote with your full address including postal or zip code. International customers are responsible for all duties and taxes—your local Customs Office can help you with this matter.

Returns & Exchange Policy

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us within three (3) days of receipt. If you receive a damaged or incorrect item, we will work with you to make things right.

If you wish to return an item, you have one week from the date of receipt to do so for a store credit. Credits are issued less any shipping charges in the original form of payment. You will be responsible for return shipping and insurance charges. Returns must be postmarked within one week of the date they were received.

The item must be shipped to us with tags attached in original packaging and in pristine condition by prepaid, insured courier or mail. You must indicate “Direct Signature” on the airway bill and notify us of the tracking number in advance. C.O.D. deliveries are not accepted. We do not accept responsibility for items lost or stolen in transit.

Custom or special orders as well as vintage and antique jewelry cannot be returned or exchanged. Altered or chipped items cannot be returned or exchanged.

LALTA reserves the right to deny a return if the returned merchandise does not meet our return policy.

Please ship return merchandise via insured mail to: 

LALTA
Returns Department
62 West 47th Street, Suite 1101
New York, NY 10036

Repair Services

We service most of our jewelry sent for repair (exceptions include jewelry which has been consumed by pets or garbage disposals, or with lost parts on discontinued items). We will work with you to get your piece repaired or replaced, or get it repaired by our local expert(s). We will let you know in advance any repair charges associated with it and shipping fees. Remember to insure your jewelry when you send it to us, and let us know to expect it via a phone call.

Many of the jewels we sell, including the antique and vintage jewelry, have been handmade in small quantities. We are aware that natural wear and tear happens or an accident may occur. Should this be the case with your purchase, please email us a photo of the damage to info@laltanyc.com. We can then determine the best course of action to repair it, which may involve sending the piece back for restoration. The repair process may take eight weeks or more.

Customers are responsible for shipping and handling fees incurred for transporting them, and any repair costs. After 30 days of purchase, LALTA will not be held responsible for damaged or broken jewelry. 

Please send repairs to:  

LALTA
Repairs Department
62 West 47th Street #1101
New York, NY 10036

Custom Requests

Looking for something you won’t see your friends wearing? Please contact us if you are interested in custom-designed jewelry, including engagement rings. We are also happy to help redesign family heirlooms.

We will charge 50% of a special order’s price up front. The remaining balance will be charged upon your order’s shipment or pick-up.

All special orders are final sales and may not be refunded or exchanged.